This Refund & Cancellation Policy applies to subscriptions to all Purposix products — VitaranLink, BillMitra POS, and InstituteDesk — purchased from Purposix Private Limited via any authorised payment channel (Stripe, Razorpay, or Cashfree).
1. Free Trial
Where a free trial is offered, you will not be charged during the trial period. If you do not cancel before the trial ends, your selected plan begins and your payment method is charged automatically.
2. Cancellation
- You may cancel a subscription any time from your account dashboard or by emailing support@purposix.com.
- Cancellations take effect at the end of the current billing cycle. You retain access to paid features until that date.
- Cancelling does not, by itself, trigger a refund of previously paid amounts.
3. Refund Eligibility
Monthly plans
- Monthly subscription fees are non-refundable once charged, except where required by law.
Yearly plans
- Refundable on a pro-rata basis within 14 days of the initial charge or renewal, less any usage and non-recoverable payment-gateway fees.
Failed or duplicate charges
- Duplicate, accidental, or failed-but-debited transactions are fully refunded.
Service failure
- If we materially fail to deliver the Services and cannot remedy the issue within 7 business days of notice, you are entitled to a pro-rata refund.
Custom/Enterprise (Pro) plans are governed by the order form or master services agreement signed at purchase and may override the defaults above.
4. How to Request a Refund
Email support@purposix.com with:
- Account email and organisation name
- Transaction reference / invoice number
- Reason for the refund
We acknowledge requests within 2 business days and resolve them within 7 business days.
5. How Refunds Are Issued
Approved refunds are issued to the original payment method through the same payment partner that processed the charge:
- Razorpay refunds typically settle in 5–7 business days.
- Cashfree refunds typically settle in 5–7 business days.
- Stripe refunds typically settle in 5–10 business days depending on the issuing bank and country.
Bank-side delays beyond the payment partner's control are not the responsibility of Purposix.
6. Chargebacks
Please contact us before raising a chargeback. Unjustified chargebacks may result in account suspension and recovery of disputed amounts plus associated fees.
7. Contact
Questions: support@purposix.com, +91 848580 3502.