Purposix Private Limited offers Software-as-a-Service (SaaS) products — VitaranLink, BillMitra POS, and InstituteDesk. Because our offerings are digital, "shipping" refers to electronic provisioning of access. This policy explains how and when you receive your subscription and any optional physical items.
1. Digital Delivery (Default)
- On successful payment via Razorpay, Cashfree, or Stripe, your account is provisioned automatically.
- An activation email containing login credentials and onboarding instructions is sent to your registered email within 15 minutes of payment confirmation.
- For Pro / custom-tier deployments, dedicated tenant infrastructure is typically provisioned within 1–3 business days; our team will reach out to coordinate setup.
- If you do not receive activation within the stated window, please check your spam folder, then contact support@purposix.com.
2. Service Availability Area
Our SaaS products are accessible globally over the internet. Pricing is displayed in INR by default and may be auto-converted to USD, EUR, GBP, AED, SGD, AUD, or CAD at indicative rates. The final charge is processed in the currency confirmed at checkout by Stripe, Razorpay, or Cashfree.
3. Physical Items (Optional)
Where a customer specifically purchases physical accessories from Purposix (for example, BillMitra POS thermal printers, barcode scanners, or branded materials), the following applies:
- Dispatch: within 3–5 business days of payment confirmation.
- Delivery (within India): typically 4–8 business days from dispatch via our courier partners.
- Delivery (international): typically 8–15 business days from dispatch, subject to customs clearance.
- Shipping charges and applicable taxes are shown at checkout before payment.
- Tracking: a tracking link is emailed once the parcel is dispatched.
4. Delays
Delivery timelines are estimates. Delays may occur due to courier issues, weather, customs, or events outside our reasonable control. We will keep you informed of significant delays.
5. Damaged or Missing Items
If a physical item arrives damaged or is missing, contact us within 48 hours of delivery at support@purposix.com with photos of the parcel and contents. We will arrange replacement or refund per our Refund & Cancellation Policy.
6. Contact
Questions: support@purposix.com, +91 848580 3502, Kolhapur, Maharashtra, India.